6/10 Okay
Grace
Traveled with group, Traveled with partner
May 9, 2024
Liked: Staff & service, amenities, property conditions & facilities
I had a great time here at the Excellence El Carmen. I went here on a couples trip and the rooms were amazing! The service is great and the staff is very accommodating. I would share that I had a few issues when coming here. It was very busy and the resort isn't as large as I thought. Although there are lots of dining options, there are long waits to be seated and most of our meals throughout the week averaged to be over 2 hours after we were seated. Lots of the food and the coconut/pineapple special drinks were sold out. We also struggled a lot of the times to find towels, but understood that they might have been taken away because of the rain. We wanted to be apart of the "Excellence Club" but it was sold out. I don't think we really missed out on anything though! It was a shame that it rained the entire week we were here except on our very last day. I wish there were more things to do if the tropical weather isn't great. Make sure to make special reservations as soon as you arrive! There is a hibachi option at the asian cuisine restaurant that we were unable to book, and we could not book any of the romance packages as they were sold out as well. Maybe we just came on a busy week, but it seemed as if the Excellence should accommodate less people for a better experience.
Grace
Stayed 4 nights in Apr 2024