Guest User
February 2, 2024
Don’t go, save your money. We got to our room, it was renovated beach front. The telephone didn’t work, safe didn’t work, tv didn’t work, no blow dryer, no coffee maker, and could only get coffee after 7:30am, needed to go back down to lobby to pay for the safe… We arrived late and the buffet was closed and the snack bar wouldn’t serve us. We then asked a staff member to see if we could get something to eat, went back down to snack bar and still were not served. First morning, found out we had to put a deposit for the towels. We seen staff drinking alcohol, asking hotel guests to get them food, staff puking from to much alcohol. Crazy!! Had to pay for the sushi restaurant. Didn’t go! Went to Italian, ordered calzone, got a pizza pop. International, we were served under cooked fish and the meat was terrible…. I did though have a great massage. The food was cold in buffet everyday, complained everyday, finally talked to an English speaking staff and told her our concerns, we took her up to buffet to try the food, she put some of the food choices on her plate and tried them, she could eat it either, said it was cold! Like really, staff need to be on top of this as this is what makes people sick. When we went to get a drink at the bar, staff were always served first. We sure saved our tipping cash on this trip. Just don’t go!