Catalonia Royal Bavaro - Adults Only

LikedBreakfast at the Thalassa was pretty good. Mimosas offered every morning. The privileged sweet was spacious and comfortable for two. The beach was kept clean and not crowded. The grounds were very well kept.

DislikedThe food was a hit or miss. Breakfast is the best meal. The daily/frequent approaches to buy excursions, clothing, trinkets, etc. One even came to the front of our room while we relaxed in our pool. Not pushy but it’s all over the resort.

LikedOur original room was beautiful and the pools and swim up bar were great.

DislikedWe got the Villa room with the pool and on our last day and a half the ac broke (3pm the day before we were leaving). I had to call twice to get a repair man, and when they did come, they left the room a mess with the AC vent open and leaking everywhere. We werent given a room (of lesser value) until 10pm that night. I asked about compensation since the room was less expensive than what we paid, and they told me that the manager was “preparing my compensation document”. Eventually, ten minutes before my departure the next day, they informed me that they “don’t do refunds” and I could only be upgraded on my next visit if it was within a year, and THEN communicated that I could have redeemed a massage for the difference. Very sneaky. They clearly actively avoided telling me any of this until I had no time to argue or redeem the massage they offered. And when i wanted to complain, they told me “email doesn’t work” and I had to hand write a formal complaint that they would “send to headquarters in Spain”… oh and that I would have to sign a waiver that I “received their document and refused”. I don’t believe that my complaint is going anywhere, and I surely didn’t sign the waiver. Very sneaky. And very unfortunate - left a really bad taste in my mouth for an otherwise good trip. Our original room was beautiful, and the pools were very nice. Food was not great, and service was very hit or miss - sometimes rude. Was willing to look past these things until I was manipulated and scammed. Not what I expected! Will not be recommending or returning!

LikedThe staff were very friendly and always willing to answer questions and help.

DislikedI felt there should be more entertainment options on the adult side of the resort.

LikedWell laid out, room service very good

DislikedRooms a little tired. Had to keep booking restaurants and if you wished to visit one in the other site this could only be done when reservations were released on a certain day. Beach quite tight with lots of double sun beds, continue stream of people trying to sell things or wanting you to have photos with animals.

LikedIt was nice

DislikedThe staff isn’t that friendly.