Bahia Principe Luxury Esmeralda

DislikedThe food same old thing dayafter day

DislikedBed bugs

LikedNothing

DislikedI got bit by bed bugs the after the first night we slept there!!! Our room was not clean had sand all over the entire room. Paint spatter all over tub area

LikedPretty facility.

DislikedThe service was very disappointing. 90% of the staff did not speak English and were very rude. First of all we booked the hotel, and when you book the room apparently you don’t get to see exactly what the room you’ll get looks like. No matter which room you book, the pictures are everywhere the same..the pictures of the whole hotel. I emailed them 15 days prior to my arrival to get a specific time room and I was told it will depend on the availability, not telling me right and there if it is available or not since I had already booked. As you can imagine, it turned into a whole argument when we arrived there, we got lied many nights in a row about this ‘availability’ and we ended up changing our room twice and still not getting what we wanted. Second of all, the food was a 0! We tried every night a different restaurant and each of them was a huge disappointment. Long story short, would not recommend this resort. Don’t get taken advantage of (since the price is pretty high to compared to what they offer)

LikedStaff was very friendly and accommodating. They went out of their way to make us feel welcome.

DislikedUnfortunately some of the restaurants were already closed permanently due to planned renovations to the entire facility (Esmeralda) which we did not know about prior to booking. We were able to use some facilities in the neighboring hotels within the Bahia complex.